What should I do if I am unable to download the ticket file?

Modified on Thu, 2 Nov, 2023 at 11:27 AM

If you are having trouble downloading your tickets from the link in the email, try the following solutions: 

  • Open the link to the PDF files in a different web browser (i.e. Internet Explorer, Chrome, or FireFox). 
  • Temporarily disable any pop up blockers and/or enable Javascript, Adbobe Plugins, and Cookies. 
  • Save the PDF ticket file to your desktop and open it from there, instead of from within your browser window. 
  • Open the file using Adobe Reader and select "File" then "Print". 


Be sure to check that you have the latest version of Adobe Reader installed on your computer. 

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